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Privacy Policy

Last update: January 15, 2020

One Drop Foundation and its affiliated entities operating under the One Drop name (hereinafter collectively referred to as “One Drop”, “we”, “our” or “us”) are committed to respecting your privacy and Personal Information. This privacy policy (“Privacy Policy”) applies to the website located at, as well as to other One Drop related websites, mobile applications and services under its control that link to this Privacy Policy (collectively, the “Website”), and governs the processing of your Personal Information collected through the Website. Please read this Privacy Policy carefully to learn more about our commitment to the protection of your Personal information and the collection, use and disclosure of Personal Information.

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not submit or otherwise disclose Personal Information to us.

Moreover, when you use the Website, you also have responsibilities which are outlined in the Terms of Use section of the Website. We recommend that you consult these Terms of Use prior to using the Website in order to understand and be informed of your obligations.

How “Personal Information” is Defined in our Privacy Policy

Personal Information” means information that can be used to identify, locate or contact you or could reasonably be used to identify, locate or contact you and which is submitted to and/or collected by the Website and maintained by One Drop in an accessible form, in the course of our activities. The Personal Information we collect through the Website may include contact information that allows us to identify and to communicate with you, such as, without limitation, your name, email address, mailing address and phone number.

Purposes for Collecting and Using Personal Information

One Drop collects and may use Personal Information to fulfill One Drop’s legitimate business purposes as a charitable entity, and to enable One Drop to manage, maintain and develop our operations. For example, we collect and use information for the following purposes:

Charity and Corporate Governance:
- To accomplish and execute our charitable purposes, statutory and financial reporting and other legal and regulatory compliance requirements.

- To solicit donations, administer campaigns, events, initiatives, programs and donations, send marketing materials and send thank you communications, including preparing and providing tax receipts.

Fulfilling Your Requests:
- To respond to your inquiries and fulfill your requests, when you contact us via our Website or otherwise, for example, when you send us questions, or when you request information about our Website, organization or activities.
- To complete and fulfill your donation or purchase, for example, to process your payments and donations, communicate with you regarding your purchase or donations and provide you with related customer service.

Providing You with Our Communications, Newsletters or Other Marketing Materials:
- To provide you with our most recent information, including projects, partnerships, activities and the latest information regarding access to safe water issues.
- To communicate with you about activities, offers, promotions, campaigns and events offered by One Drop and others with whom One Drop has associated itself..
- To send you marketing related push notifications and emails, with information about our activities and other news about One Drop and its initiatives.

Analysis of Personal Information for Business Reporting and Providing Personalized Services::
- To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so that we can improve the Website.
- To better understand you, so that we can personalize our interactions with you and your experience on the Website, including by presenting information, content, opportunities and offers tailored to your interests.

Allowing You to Participate in Sweepstakes, Contests or Other Promotions:
- We may offer you the opportunity to participate in sweepstakes, contests and other promotions.

Accomplishing our Charitable and Business Purposes:
- For data analysis, for example, to improve the efficiency of our Website.
- For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
- To ensure the security and processing of your Personal Information and to prevent or detect fraud.
- For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
- To investigate an anticipated breach of an agreement or to investigate and help prevent potentially unlawful activity that threatens One Drop.
- For developing new offerings, communications, services, programs, events and initiatives.
- For enhancing, improving or modifying our current, offerings, opportunities, activities, programs, events and initiatives.
- For identifying usage trends, for example, understanding which parts of our Website are of most interest to users.
- For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
- For operating and expanding our activities, for example, understanding which parts of our Website are of most interest to our users so we can focus our energies on meeting our users’ interests.

Compliance with Applicable Laws:
- To ensure compliance with applicable laws and regulations, to comply with a subpoena or court order, or to comply with the rules of court regarding the production of records, or any other purpose required or permitted by law.

Children Information
We take children’s privacy seriously. We do not knowingly collect Personal Information from children through the Website. If you are a minor under the laws of your country, please do not submit any Personal Information through the Website without the express consent and participation of a parent or guardian.

How We Collect Personal Information
Providing Personal Information is not required to visit our Website. However, if you choose to withhold requested information, you may not be able to obtain certain services provided on our Website. Furthermore, several circumstances will require you to provide us with your Personal Information. These circumstances may include, but are not limited to:

  • When you make a donation or purchase a product;
  • When you sign up to receive electronic messages including newsletters and other communications;
  • When you contact us or provide us feedback;
  • When you interact with any One Drop page or account on a social media platform;
  • When you participate in a survey or a contest;
  • In connection with other activities, services, features or resources we make available on our Website.

In addition, if you interact with our Website, we use cookies and other technological tools to collect non-personal information, that may include, but is not limited to, your browser name, the type of computer you use and your use of our Website and applications. We may also collect technical information about your means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information. We collect this information to better understand the characteristics of people who visit our Website with a view to improving our services and the Website. More detailed information on this is provided under the section Advertising and Remarketing below.

How We Share Your Personal Information

Affiliates and Third Parties:
We may disclose Personal Information to our affiliated entities and our respective employees, contractors, consultants, service providers and other parties who require such information to assist us with managing our relationship with you and operating our organization, including third parties that provide services to us or on our behalf.

Partners and Co-Sponsors:
We may also occasionally share Personal Information with our organizational and funding partners, grantees, grantors or sponsors of our programs, activities, initiatives, and events from time to time. We endeavor to share your Personal Information only with partners, grantees, grantors and sponsors who will respect your Personal Information. Although our treatment of your Personal Information is governed by this Privacy Policy, their treatment of your personal information will be governed by the partner, grantee, grantor or sponsor’s privacy policy. You may withdraw your consent to our sharing of your personal information with partners, grantees, grantors and sponsors at any time by contacting us at with a mention “Legal/Privacy” in its subject line.

Storage and Processing:
Personal Information may be transferred to service providers who will store or process this information on One Drop ’s behalf. When we access or transfer Personal Information, we do so in compliance with applicable laws. Some of the data processors may be located outside Canada, in countries which may not have the same or substantially similar privacy laws as those set out in your jurisdiction, and accordingly, your Personal Information may not receive the same protections under the laws of such foreign jurisdictions, that it would in Canada.

One Drop works with iATS Payments (“iATS”) to process online donations to One Drop. All Personal Information, other than your credit card or other confidential information related to your method of payment, collected by iATS for the purposes of processing your donation will be transferred to One Drop in order to provide appropriate tax receipts, in accordance with applicable legislation. The Personal Information collected by iATS will be subject to iATS’ privacy policy, rather than this Privacy Policy. One Drop is not responsible for iATS’ collection, use and disclosure of your Personal Information. We encourage you to consult iATS’ privacy policy in order to better understand the risks associated with the use of these payment services.

In the event that One Drop is merged with another non-profit corporation or during the course of some other form of business combination, merger or joint venture, One Drop’s Personal Information may be subject to review for such purpose by another party, such as our advisers, any prospective third party’s advisers and the third party. Should One Drop or such other third party wish to use any Personal Information for purposes not described herein, then consent for such use of the information will first be obtained.

Enforcement & Prevention:
We may also share your Personal Information with third parties (including legal or administrative bodies, governmental authorities, jurisdictions) if we believe that disclosure is reasonably necessary to enforce this Privacy Policy, to detect or prevent fraud, security or technical issues or to comply with any applicable law, regulation, legal process or governmental request.

Retention of Personal Information

One Drop retains Personal Information for as long as needed in light of the purposes for which it was obtained and to comply with applicable laws. The criteria used to determine our retention periods includes whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).

We may therefore retain your Personal Information for an additional period in archive databases, including for the duration of applicable statutes of limitation in order to be able to exercise our rights or defend ourselves in case of legal claims. Please note that if you merely unsubscribe from marketing communications such as the newsletter, we may nonetheless continue to use your Personal information for marketing and business analytics purposes, unless you withdraw your consent to this activity or object to it by contacting us at with a mention “Legal/Privacy” in its subject line.

Safeguarding Personal Information

We have adopted reasonable security procedures to help protect against loss or theft, unauthorized access, disclosure, copying, use, or modification to the Personal Information you provide to us.

While we strive to protect your Personal Information, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your Personal Information for improper purposes and cannot be responsible for the loss, theft, unauthorized access, disclosure, copying, use, or modification of your Personal Information, unless otherwise provided by law.

Accuracy of and Access to Personal Information

You have a right to access, correct or delete your Personal Information in One Drop ’s custody or control, subject to limited exceptions. We may require you to provide verification of your identity and to pay an administration fee to provide a copy of the information we hold.

In some circumstances, we may not be able to provide access to your Personal Information, for example if it contains the Personal Information of other persons, if it constitutes confidential business information, or if it is protected by solicitor-client privilege. If we deny your request for access to, or refuse a request to correct your Personal Information, we will advise you of the reasons for this refusal.

Advertising and Remarketing

We use, subject to your choice, Google AdWords and Display Network to advertise One Drop across the Internet. These services (commonly referred to as “remarketing” or “behavioral advertising” tools) rely on the use of cookies and other technological tools to track and analyze data, determine the popularity of content, deliver content and advertising targeted to you (including when you visit other websites), and to better understand your online activities. Our use of Google AdWords and Display Network allows us to tailor our marketing efforts to better suit your needs and to display advertisements which are believed to be relevant to you.

(i) What are cookies?

A cookie is a file text registered in a space dedicated by the hard disk of your computer, tablet or smartphone (“device”) when you consult an online service thanks to your browser. A cookie allows its issuer to identify the device in which it is registered, during the cookie’s term of validity or recording.

(ii) What types of cookies do we use?

The cookies which we transmit are:

• Cookies essential to the browsing on our website (as the identifiers of session) which allow you to use the main features of the website and to secure your connection.
• Cookies not essential to the browsing on our website but allow to optimize its functioning and to give you access to specific features. These cookies so allow you to have a fluid and made-to-measure browsing. To accept cookies on your device is the simplest and the fastest means to personalize and improve your user experience.
• Analytics cookies: We use these cookies to establish the use and performance of our website, statistics, the volume of traffic and utilization of the parts making up our website (content consulted, browser history) so that we can improve the relevance and ergonomics of our services (most consulted pages and sections, most-read articles, etc.).
• Sharing cookies (connection with social networks): Our website contains links to Facebook, Twitter and other similar social networks that allow you to share content from our website with other people. Whenever you use these share buttons a third-party cookie is installed. If you are connected to the social network while browsing our website, you can use the share buttons to link the consulted content to your user account.

(iii) Third party cookies

The issue and the use of cookies by third parties are subjected to the cookie policies of these third parties. We inform you about the object of the cookies of which we have knowledge and the means which you have to accept or refuse them.

(iv) Methods of refusal of cookies

The recording of a cookie in a device is subject to the permission of the user of the device. Such permission can be expressed and modified at any time by such user, free of charge.

If you have accepted the recording of cookies in your browser, the cookies integrated into the pages and contained which you have viewed can be temporarily stored in a space dedicated on your device.

If you refuse the recording of cookies on your device, or if you delete those which are registered there, you cannot benefit any more from a certain number of features of our site.

Each browser has different settings. You can find them under the Help menu of your chosen browser, and they will give instructions on how to change your cookie preferences.

Hyperlinks on Our Website

Our Website includes hyperlinks to companies and organizations that are not affiliated with One Drop. We are not responsible for the policies of these websites, including the policies regarding the protection of Personal Information. This Privacy Policy is not intended to apply to any non-One Drop website. We encourage you to read the policies of these other websites in order to better understand the risks associated with using these websites.

Contacting Us

If you have questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, to request access to, or correction of your Personal Information, please send an email to with the mention “Legal/Privacy” in its subject line, or write to us at :

One Drop Foundation
Legal Department
550 Beaumont Avenue, Suite 400,
Montreal, Quebec H3N 1V1

Subject to legal and contractual requirements and reasonable notice, you may refuse to consent to our collection, use, transfer and disclosure of your Personal Information or you may withdraw your consent by contacting us as detailed above. Your decision to withhold or withdraw your consent to certain uses of Personal Information may restrict our ability to provide certain services to you (i.e. to issue tax receipts).

Changes to this Privacy Policy

One Drop reserves the right to modify and amend this Privacy Policy, without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. All updates to our Privacy Policy will be posted on this Website. By continuing to use this Website after we have posted changes to the Privacy Policy, you consent to our use of your information as provided in the modified Privacy Policy.

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